Returns

Simply start your return online by completing the contact form below, and we’ll guide you through the next steps.

To be eligible for a return, items must be in their original, unused condition—this means no assembly or installation and all original packaging intact. As much as we’d love to offer free returns, our competitive pricing means we can’t cover return costs. However, we’re happy to arrange collection for you at a pre-agreed rate using specialist couriers to ensure there’s no damage to the items during transit. 

Collection fees typically range from £50-£250, depending on size, weight, and location. For oversized, heavy, or fragile items, return costs can be around 10% of the item's price. You’re also welcome to arrange your own return, just be sure to use a service that insures against loss or damage, as we can’t issue refunds in these cases.

A quick note for glass and mirrored items: Most standard couriers won’t cover them if damaged, so please avoid using them for these returns.

Before returning or having your item collected, be sure to take photos of both the item and its packaging. These will serve as evidence in case any damage is identified during our return quality checks.

On delivery, please inspect your items before signing for them. If you're unable to check, please sign as "unchecked." Make sure to keep all packaging and your order confirmation for any after-sales enquiries.

You have 48 hours from delivery to report any issues. Some couriers offer an "Unpack and Check" service, please allow the driver time to inspect for faults. Once signed for, returns for damage may not be possible.

For items that require assembly, please ensure all parts and instructions are included. Follow the manufacturer guidelines, as we cannot refund fitted, assembled, or damaged items. If you plan to store your items, please check them thoroughly first.

Simply start your return online by completing the contact form below, and we’ll guide you through the next steps.

To be eligible for a return, items must be in their original, unused condition—this means no assembly or installation and all original packaging intact. As much as we’d love to offer free returns, our competitive pricing means we can’t cover return costs. However, we’re happy to arrange collection for you at a pre-agreed rate using specialist couriers to ensure there’s no damage to the items during transit. 

Collection fees typically range from £50-£250, depending on size, weight, and location. For oversized, heavy, or fragile items, return costs can be around 10% of the item's price. You’re also welcome to arrange your own return, just be sure to use a service that insures against loss or damage, as we can’t issue refunds in these cases.

A quick note for glass and mirrored items: Most standard couriers won’t cover them if damaged, so please avoid using them for these returns.

Before returning or having your item collected, be sure to take photos of both the item and its packaging. These will serve as evidence in case any damage is identified during our return quality checks.

On delivery, please inspect your items before signing for them. If you're unable to check, please sign as "unchecked." Make sure to keep all packaging and your order confirmation for any after-sales enquiries.

You have 48 hours from delivery to report any issues. Some couriers offer an "Unpack and Check" service, please allow the driver time to inspect for faults. Once signed for, returns for damage may not be possible.

For items that require assembly, please ensure all parts and instructions are included. Follow the manufacturer guidelines, as we cannot refund fitted, assembled, or damaged items. If you plan to store your items, please check them thoroughly first.